The purchase of travel and/or other products on this Web site constitutes an agreement between you and Transat Distribution Canada Inc., doing business as ‘Durham Travel’. The following terms and conditions form part of such agreement.
Please make sure you have read and understood these general terms and conditions.
1. Responsibility of Durham Travel
Durham Travel makes every effort to ensure the accuracy of information provided on this Web site.
Durham Travel’s sole objective is to assist customers in verifying availability of travel products and services and in making bookings and purchases in due form.
After you have completed your booking on the web site, you will promptly receive an invoice from Durham Travel and Durham Travel will send you your travel documents in accordance with the provisions of Section 5 of these General Terms and Conditions of Durham Travel.
2. User’s Responsibility
You, the user, attest that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein.
You also confirm that all information supplied by you, members of your family and/or fellow travellers is true and accurate.
It is your responsibility to enquire on, and obtain, all required travel documents. Durham Travel is not liable for any and all consequences of inappropriate or missing travel documents.
A valid Canadian passport is mandatory for all travel outside Canada. Some countries require that your passport be valid for six months beyond the date of your return to Canada. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card will be required for permanent residents/landed immigrants who are not Canadian citizens. One (1) parent travelling with a child under age 18 may have to obtain a notarized letter of consent signed by the parent not travelling. Customers are responsible for checking which documents are required, and then making certain that they have the necessary documents in hand prior to departure. Customers failing to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry into another country may also be refused to a customer even if he or she has the required travel documents. For more information on required travel documents, you may wish to visit www.voyage.gc.ca. If you have questions regarding required travel documents, please contact your nearest Durham Travel store.
3. Confidentiality and Privacy
Respect of our customers’ privacy is of utmost concern to Durham Travel. Durham Travel never sells the names of individual customers or any other information drawn from their personal profiles to third parties. All direct communication between you and Durham Travel (whether by e-mail, facsimile, telephone or postal mail) remains confidential. For the purposes of reserving your trip and processing the transaction related thereto, however, we do require certain basic personal information.
When you reserve or purchase travel services through Durham Travel, we may be required to transmit such information (including your name and address) about you and your purchase to booking/payment processing partner(s), the tour operator, the air carrier or any other travel product or service provider involved; this step is essential to the processing of the transaction. While Durham Travel makes every effort to ensure respect of your privacy, you understand that for the purpose of verifying the above-mentioned information, Durham Travel may choose to disclose it to a third party assigned the task of verifying and/or corroborating the information provided as part of your file.
4. Prices and Payment Methods
All prices, unless specified otherwise, are in Canadian dollars. Prices may be increased at any time and for any reason. For Ontario residents, in accordance with applicable regulation, where there is an increase of more than seven per cent (7%) in the price of services after a deposit has been paid for said services, and such price increase does not result from an increase in government taxes or a fuel surcharge allowed by the Canadian Transportation Agency, the customer has the right to cancel and receive a full refund. If you are a resident of Québec, an amount of $1 per $1,000 of purchased travel services, representing your contribution to the Fonds d'indemnisation des clients des agents de voyages (indemnity fund for clients of travel agencies), will be added to your invoice.
Residents of Canada and the United States of America may pay on-line or by telephone using Visa, American Express or MasterCard credit cards. Some agencies might not accept all the credit cards mentioned before.
The travel products and services you reserve must be fully paid at the time of booking. Your credit card account will be debited and you will be informed of that transaction by means of the invoice sent to you at the time of booking. You agree to comply with booking terms and conditions whether or not you have manually signed an invoice or receipt.
This transaction is final, non-refundable and non-transferable. Neither the purchaser nor the passenger may modify any details of the transaction. Booking of travel services constitutes a contract between the customer and Durham Travel.
Cancellations & Modifications
Subject to your compliance with the cancellation and modification policies of each tour operator or product/service supplier, Durham Travel may charge a reasonable fee for any booking cancellation or modification.
5. Delivery of Documents
After you have reserved your trip on the Web site, Durham Travel will promptly e-mail you an invoice confirming your purchase and details of your itinerary, including e-ticket, hotel voucher and car rental information, where applicable.
Reception of this invoice constitutes your final opportunity to verify the accuracy of the information that will be entered on your travel documents. Please contact Durham Travel immediately upon receipt of your invoice if you note any discrepancies, failing which Durham Travel shall not be liable for any errors and/or omissions related to your booking.
6. Travel Insurance
Durham Travel strongly recommends the purchase of travel insurance, including cancellation insurance and out-of-province health insurance. Durham Travel offers Transat Travel Insurance for purchase by residents of Canada. The Concierge Club Plan, Emergency Medical Plans and Trip Cancellation Plus Plan insurance products are available for purchase on-line.
The Concierge Club and Emergency Medical Plans are only available for Canadian residents with a valid Government Health Insurance Plan.
You will receive your confirmation of insurance policy purchase via e-mail within 24 to 48 hours. Please read your insurance policy carefully before you depart.
Additional Transat Travel Insurance plans (e.g. Recommended Plan, Canada Plan, Cruise 48 Hour Plans, Annual Medical Plans, Annual All-inclusive Plan, Visitors to Canada Plan, Trip Cancellation Only, Baggage & Personal Effects Plan, Travel Accident Plan, Rental Car Physical Damage Plan) are available for purchase from your nearest Durham Travel store. Please note that restrictions apply to the purchase of certain travel insurance products once your booking is completed.
You acknowledge that Durham Travel makes this insurance available in good faith and that you are fully responsible for your decisions in regard to travel insurance (e.g., taking out comprehensive coverage, or purchasing no insurance at all).
For any purchase made by a resident of the United States of America, purchase of insurance must be made through a local insurance provider.
7. Liability for Products & Services and Customer Advisory
You acknowledge that Durham Travel acts as a middle-person between you and carriers, hotels, tour operators and other service/product providers selected by you. Consequently, Durham Travel cannot be held liable towards you or your fellow travellers for the services rendered, and/or the products offered, by such third party providers. Durham Travel shall not be liable and assumes no risk for the obligations, or any default or negligence, of third-party providers and for any damages including, among other things, damages due to delay, cancellation, loss of goods, sickness, injury, accident, quality of services, inconvenience, loss of enjoyment, disappointment, acts of God or force majeure.
Outside of Canada, living standards and local practices, as well as conditions with respect to the provision of services and accommodation, may differ from those to which you are accustomed in Canada.
Images featured on this Web site are for information purposes only: images and other graphic content should not be relied upon for the purposes of your booking and cannot be considered as part of this agreement.
9. Applicable Laws
This agreement is governed by the laws of the Province of Ontario and you hereby submit and attorn to the jurisdiction of the courts in the City of Toronto, Ontario.
10. Contact Information
If you have any questions regarding your on-line booking, please contact your nearest Durham Travel store.